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FREQUENTLY ASKED QUESTIONS

Purity

Your safety and enjoyment is our utmost priority. Therefore we go where no supplement has gone before and test for the following comprehensive purity markers:

  • 400+ Pesticides
  • etc
  • zamoto

We have selected only the finest ISO/IEC 17025 accredited laboratories in the USA to handle our critical quality control testing. Having begun vetting laboratories in 2016, we have tried many of the well-established labs in the country. Only those who meet our stringent accuracy and consistency standards qualify. We currently work closely with the following ISO/IEC 17025 labs:

Confidence Analytics - WA

Columbia Laboratories - OR

Steep Hill Arkansas - AR

ProVerde Labs - MA

ACS Laboratory - FL

ARL Labs - UT

Returns/Refunds

Your satisfaction is one of our main priorities. If you are not satisfied with a product you have ordered from our online store and wish to return it for any reason, we will accept returns up to 30 days from the date the product was delivered and provide a full refund on the purchase price (shipping costs are non-refundable). If you purchased the product from a third-party physical or online store, please contact them directly for returns and refunds.

To initiate a return and refund, please email support@cannacea.life or send us a message using our Contact form with this request, and our customer support team will arrange it for you.

In all cases, we would greatly appreciate knowing why you wish to return the product, so our customer support will ask you this question when you contact us for a return and refund. While this is also part of our Good Manufacturing Practices and is related to US regulations under 21 CFR § 111 for Dietary Supplements, you are not required to provide this information. However, your important feedback would help us better serve you and our other customers in future.